How to Return Unused Products
Please read the Return Goods Policy below and follow the directions provided. If you need to return more than two items, please contact us directly at 800.275.5463.
Return Goods Policy
Only new and unused equipment or parts may be returned to IMER USA. Items returned to IMER USA will be assessed a restocking fee based on the following:
- Equipment or parts received up to 120 days from the original invoice date will be assessed a 20% restocking fee.
- No restocking fee will be applied with an offsetting 2:1 order (ex. original order valued at $25 may be returned with a $50 new order).
- IMER USA will not accept any returns for any equipment or parts that are over 120 days old from the original invoice date.
IMER USA will only issue a credit toward your IMER USA account for returned equipment or parts. No cash refunds will be given.
IMER USA will not issue credit on returns of any used or damaged equipment or parts. All equipment or parts returned must be packaged to prevent damage during shipping.
The customer is required to pay all freight charges for returned equipment or parts and must have an RGA number before returning. Shipments received without an RGA Number will be refused and returned to Customer at Customer’s expense.