Order Policy
Placing an Order
To place an order: please use appropriate part numbers, descriptions, and net pricing for the equipment on your purchase order. Dealers will order at net prices (list less discount). All this information should be listed on your purchase order.
Ordering Procedures
Email your purchase orders directly to orders@imerusa.com 24 hours a day. A confirmation email will be sent to you within normal business hours or fax to 301-336-6687. Orders will not be processed until a confirming written purchase order is received.
You may call our Customer Service Office at 800-275-5463 from 8:00 a.m. until 5:00 p.m. (U.S. Central Time) Monday through Friday to ensure you are ordering the correct equipment with the correct part numbers.
Freight Policy
Shipping and Freight Details
All service parts orders that require next day delivery, must be faxed or emailed to IMER USA Customer Service by 1:00 p.m. Central Time. These orders are shipped via courier (Federal Express or UPS) and are sent freight pre-paid and add (freight charges are added to the invoice). A minimum freight charge of $15 will be assessed on courier orders.
Please note that the estimated freight is to a commercial address which usually requires a forklift or loading dock with pallet truck. Residential and liftgate deliveries are extra.
Standard Motor Freight
A Uniform Freight rate will be charged with a minimum freight charge of $100.00. The Uniform Freight rate is Net Order Value x 6%. (Continental USA only) Note: Freight Carrier or other surcharges that may become effective from time to time will be added to standard IMER USA freight charges.
Courier Packages (FedEx & UPS)
Service parts and any small package items will be shipped pre-pay and add charges to the customer invoice. There will be a minimum charge of $15.00 applied to all orders. Next day shipment requests must be received by IMER USA Customer Service no later than 2:00 PM Central Time.
Free Freight
Pump consumable and normal wear components (only) with a net order value of $3,000 or more will be shipped freight prepaid to any single continental USA location. Equipment orders must include equipment with a net order value of $7,500 and five (5) units, $10,000 and (7) units if shipping to Canada, minimum to receive free freight to any single continental USA location.
Warranty & Liability Policy
Limited Warranty & Limitation of Liability
IMER USA warrants its products to be free of defects in material or workmanship for one year from end user’s date of purchase.
IMER USA’s obligation and liability under this warranty is limited to repairing or replacing parts if, after inspection, there is determined to be a defect in material or workmanship. IMER USA reserves the right to repair or replace.
IMER USA does not warranty engines or batteries. Engine warranty claims should be made directly to an authorized factory service center for the particular engine manufacturer.
IMER USA’s warranty will be void if it is determined that the defect resulted from operator abuse, failure to perform normal maintenance on the product, modification to product, alterations or repairs made to the product without the written approval of IMER USA.
IMER USA will pay shop labor on warranty items at the IMER Shop Labor Rate in existence on the date of the warranty claim.