At IMER, providing you with great service is as important as providing you with a quality product. We are here to help you.
On this page you find information on how to access equipment manuals, how to order parts, where to find service centers, read over IMER’s policies, warranty information and returns.
If you did not find what you were looking for on our website, please do not hesitate to call us toll-free at 800.275.5463.
IMER USA
t: 800.275.5463
p: 301.336.3700
f: 301.336.6687
e: orders@imerusa.com
Quick Links
Troubleshooting
Did you know the majority of the service calls we receive are in reference to electrical issues? Before you shoot it, troubleshoot it! Here are a few things to consider if your electric powered equipment is not functioning as it should.
Power Supply
Verify that your power supply has the electrical current you need 110v/120v or 208v/220v single or three phase. Save the 10 gauge Christmas tree cord for Christmas!
Amperage
Verify that the amperage supplied by the voltage is sufficient. For example, if you have a 15amp 110volt machine, then it would be best to operate it on at least a 20amp circuit.
Size Is Over-Rated
The longer your extension cord, the less efficient the electrical current will arrive to your machine.
Shutting Off?
If your machine operates for a period of time and then shuts off, one of these situations is probably the cause: insufficient current supply, the thermal overload has tripped, or faulty switch/relay.
